We try to dispatch all our items within 3-7 working days via Royal Mail. However as each item is handmade during busy periods and for bespoke items will be a little longer. If you need your item for a specific date please get in touch so we can accommodate you. Standard shipping is £3.99.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the customer and vary from country to country. Contact your local customs office for details.
If your not 100% happy with your purchase we will be happy to offer an exchange or refund. All we ask is that items must be returned to us within 14 days of receipt, in an unused, pristine condition free from any dog hair for a refund of the purchase price minus any P&P costs.
If a product is found to be faulty or broken on arrival it will be fully refunded on return.
We recommend you use a recorded delivery service to return items as we cannot be held responsible for products lost in the post.
Bespoke orders cannot be exchanged or refunded. It is the customers responsibility to ensure that the correct measurements are taken at the time of ordering. Please contact us for information if you are unsure, we're happy to help!